SalesLoft Software Reviews & Ratings | 2023 (2023)

Reviewed January 2022

Has made my life a lot easier

Reviewed July 2022

Great Out Bound Tool

It's a great pure out bounding tool for larger sales orgs.

PROS

From local dialing to organizing cadences and keeping your daily activities organized, this platform is it.

CONS

For a smaller business, you can do everything you can do in salesloft in Hubspot and more in Hubspot.

Reviewed July 2022

Salesloft Daily User

PROS

Ease of use, volume of outreach in a matter of minutes, prospect tracking

CONS

Texting is not easy to use and opting each prospect to allow for texting is a process. The app also needs to be better updated.

Reviewed August 2022

Avoid at all costs

These people are vultures. Holy heck they are one of the least customer friendly companies I've ever interacted with. The Comcast of sales tools... We bought SalesLoft for a year and told them we didn't want to renew. They billed us anyways. We asked for a refund, and they said one could not be provided. I had to file a chargeback with the credit card company in order to finally get a refund. We asked if we could get our data exported, and of course they said they aren't able to do that. We asked if we can trial the product (since we hired a new sales person) in order to access our data, and they said they don't offer trials. They have a minimum of 2 seats even though we only have 1 salesperson. Honestly these guys couldn't care less about their customers or doing anything friendly at all, they're basically the worst company I've interacted with in recent history.

PROS

The product works for the most part, it gets the job done. Most of the problems with this company are with their extreme customer unfriendliness, not the product itself.

CONS

The software was average - it's pretty lame that you have to pay a high price for something that is available for free in other platforms like HubSpot. The main negative about working with this company is the people and experience you get talking to them, and their aggressive customer-unfriendly policies, not the software itself.

Reviewed April 2022

Best CRM +!

The cadences have made my job so much better, more efficient and keeps me organized. Also, I choose the tasks I want and when, keeps ALL contacts in outreach with little chance to fall through the cracks. Also, tagging is very important to me and very easy. Being able to manage contacts in a mass way is a huge time saver and another one of my favorite features and I use it ALL of the time.

PROS

I love almost everything about Salesloft. It is very user friendly, I like the three columns and being able to scroll down one side and still be able to see the other columns. My favorite feature would be the cadences! VERY easy to create and manage, keeps me very organized, which is crucial to me.

CONS

Only real complaint is once a task is completed then that contact goes away and there is not (too my knowledge anyway) a way to pull up like most recent contacts etc.

Reviewed October 2022

Salesloft is sales friendly and helps you keep up with activity

PROS

I really like the in-depth reporting and you can get very granular on our activities - from emails to calls. I am very impressed that it records inbound calls especially when you receive it from your cell phone. You are also able to text contacts which is pretty important to me. It also integrates with Saleforce.

CONS

I least dislike that the tool takes awhile to integrate contacts within salesforce. A lot of clunky integration when you email from gmail and a lot of manual tasks after that.

Reviewed November 2019

Not perfect but overall a very useful tool

It's not perfect but I use it all the time. Overall it makes my life easier.

PROS

It records all your calls automatically. It's really nice to be able to go back and listen to calls or share calls internally. The email cadences work well and are easy to use. It syncs to our CRM (Salesforce). It logs all emails automatically in SFDC. It also makes it really easy to log calls to SFDC. Much faster than doing them manually through SFDC. I also like being able to see if the email recipient has viewed my email.

CONS

It only gives me the option to log calls to my CRM about 80% of the time. It's great when it works but it's annoying when it doesn't. It just means I have to log them manually when that happens. Also, the feature that allows you to see if a email recipient has viewed your email doesn't seem to work perfectly. It's probably not possible to make that feature work perfectly 100% of the time because Tout was the same way.

Reviewed April 2022

Wanna have the most efficient sales job? Use saleloft

It has made my daily tasks of calling and emailing so much easier. I know exactly where each prospect is with each step of the cadence

PROS

I love how you set up cadences to do a mass call and email list which makes it way easier than before I used Salesloft and had to log each call manually. Plus it allows me to do my job remotely which was a saving grace during covid.

CONS

Sometimes when a person replies to an email to say theyre not interested, it doesn’t automatically remove them from the cadence.

Reviewed July 2022

All-in-one prospecting, conversation intelligence, and enablement solution

PROS

Easily integrates with Salesforce for prospecting, account management, and sales enablement. Salesloft Connect extension allows for easy access to CRM and helps organize outreach to prospects. Analyzing metrics of the sales team is easy and efficient.

CONS

Not having a 1-to-1 alignment with our CRM and having to import accounts and contacts manually can slow down the sales process at times.

Reviewed June 2022

Excellent tool for creating and managing cadences

In general, the experience has been good, I can create several types of cadence, whether events, inbound, outbound, ABM. It is possible to create personalized and massive campaigns in the same tool.

PROS

Ease of use, functionalities, analytical resources, possibility of creating massive campaigns

CONS

Limitation of up to 500 e-mails sent per day, does not allow you to delete a cadence, just archive it.

Reviewed May 2022

Best tool to automate your email campaigns

PROS

Its the best tool for sales team, the ease its provides with the automation and tracking of email is amazing. Also, I can use analytics to review my team's performance

CONS

The tool is a littlie complicated for the new users/ one need to spend good time learning this and I feel the reason is User interface and user experience they provide

Reviewed February 2017

SalesLoft, the personal assistant I can actually afford.

I've loved SalesLoft from the moment we started using it. Initially, I was taking over some duties for a member of our team on maternity leave. Her outreach is wide and system complex and I don't say this lightly when I say that SalesLoft is one of the only reasons I was able to step in for her. Her position is unique and SalesLoft allowed me to keep up our daily correspondence with leads in a way I could not have on my own. After this experience, I insisted on setting up an account for myself. We built out a new position for Inbound sales and have seen some incredible results--enough to hire on another inside sales specialist and begin scaling. This was possible partially to SalesLoft's integration into my job--allowing me to stay on top of leads and giving me rich insights. Our new Inside Sales Specialist was blown away when I trained him on SalesLoft--he mentions to me daily how thankful he is to have it. As we continue to scale our inside team, I only see our partnership and dependency on SalesLoft's capabilities growing.

PROS

- Easy to navigate - Great customer service - Saves me an immense amount of time - Provides valuable data - Automates for me - Holds me accountable to following up with leads

CONS

It doesn't integrate with HubSpot, only SalesForce. Completely understandable but detracts a bit from the capabilities.

Reviewed July 2019

SalesLoft Review

Salesloft is a massive timesaver when prospecting, It enables me to easily send out targeted emails and track the progress and interest said emails garner. This is a must have for business development reps.

PROS

I really like using Salesloft to send out mass emails to long contact lists, the feature to populate personalized information using specific tags such as First_Name or Company_Name are extremely helpful in making prospecting emails not look like spam. The ability to schedule email blasts is also extremely helpful as are the tracking features to monitor who is opening your emails so you can gauge interest.

CONS

The reporting feature of the software is sometimes inaccurate in its reporting of who opened certain emails, and I also have seen issues with its reporting of dates emails were sent especially when it sends that information over to Salesforce, however this integration is extremely useful and saves time.

Reviewed February 2022

Salesloft, you should check it out

As long as I do what I need to do, I have a "regimented" daily routine. I can do what I need to with little or no supervision. It can free up a manager's time because they can see an individual's production and meet with them for exactly what they need to instead of wasting time doing a lot of discovery and then getting to their message.

PROS

There are a ton of features to use for prospect and customer management. You can customize cadences to work for you and with you. The Salesforce and Orum integrations work extremely well also. Because I have a business analyst, I have never had to reach out to support, but I recently discovered that they have SalesLoft University, so now I can learn how to do more on my own.

CONS

I have used SalesLoft competitors in the past, with that in mind, I cannot really call out any quirks. If I was forced to give a Con, I would say there is a LOT that you can do with SalesLoft. It could prove difficult for someone if they do not have anyone to help guide them.

Reviewed December 2018

Sales Essential!

PROS

Salesloft makes working from one platform incredibly easy. I use this platform daily and could not perform my daily outreach without it. I am able to create cadences and easily organize and prioritize based on engagement. The email tracking capabilities where it shows opens, clicks, and replies. Being able to call out of the platform is awesome as well! Each field maps back to our Salesforce CRM which is extremely useful for tracking outreach.

CONS

The dialer can be temper-mental, however the customer service is always quick to find a fix and help you workout any kinks you are having!

Reviewed September 2020

Old Dog, Learning New Tricks

My overall experience has been a learning one, coming from a CRM such as HubSpot which I have like several years of usage. But now that I have been using it

PROS

I do like the ease of use and I am getting used to it, as well I have looked at other learning tools, (i.e: Youtube)

CONS

Just took me some time to get used to a brand new platform, and sometimes there are glitches that happen.

Reviewed July 2017

Our Sales Team uses SalesLoft to convert leads.

More closed deals in less time. Easier to track the sales team's activity on a daily basis and coach individual performance.

PROS

Absolutely love the integration with Salesforce. If your company uses Salesforce, this tool will take your team to the next level. Tracking the process from lead to closed business is so simple and easy to coach to. Also loved the consultative approach their team took with us. They have suggested many tools outside of their own software to help us fill gaps in our Sales Process.

CONS

Don't expect this to be a plug-and-play solution. Not because it's complicated, but because it will take some training and you will have to get your sales team bought in to following a new process. If you are willing to invest the time and training energy, it will be great though.

Reviewed August 2019

All in one, consolidate your sales and marketing tech stack.

Implementation was great, their integration with Salesforce made things a piece of cake.

PROS

We were able to cut out 3 different softwares and replaced them with one, Salesloft. They have made it simple from a marketing and sales automation standpoint to bring everything into one, centralized location. It integrates well with Salesforce. The team can make calls, start sequences, and follow up with prospects all from Salesloft, it is great.

CONS

It came out to be a bit more expensive than the 3 softwares it replaced (combined), but worth paying a bit of a premium.

Reviewed November 2018

SalesLoft Review

PROS

This software integrates extremely well with Google products as well as with SalesForce. It is a great tool for tracking progression and cadences. It also provides internal communication between users of the same company.

CONS

I had no issues with this software and would recommend it to anyone working with or related to sales for a company.

Reviewed September 2021

Good platform for sales teams

nothing to complain about. One of the best sales engagement tools out there.

PROS

Ease of use, easy to get team ramped up quickly on it.

CONS

Can be a bit clunky at times and need more integrations with software that matches well with it.

Reviewed March 2020

Great Product for Outreach

Overall I loved my experience with SalesLoft - it was a great way to reach out large numbers to prospects and to find opportunities easily.

PROS

SalesLoft completely changed the way we approach outreach here. I love how easy it is to send personalized and tailored emails to multiple individuals at the same time.

CONS

Not much I dislike about SalesLoft - there were times where certain dynamic fields wouldn't change (i assume a small bug caused these to happen).

Reviewed August 2018

Organizing your cadences and outreach

Salesloft helps streamline your outreach process and allows you to keep a repeatable cadence to manage calls and emails to prospects. Once you have contact with prospects it can get a bit messy when you have custom follow ups.

PROS

SalesLoft integrates really well with Salesforce to log all activities and helps keep your outreach organized.

CONS

The software is sometimes buggy and freezes once in a while in the middle of the action. Usually just refreshing fixes this issue.

Reviewed January 2018

So far my experience has exceeded my expectations

It has streamlined my daily process. What I once could do in 8 hours, I can now do in about 5 or 6. In addition it gives you the metrics to know how effective your outreach process is. Where you are a person who makes 100 cold calls a day, or an account executive who needs a process to follow up with prospects, SalesLoft helps.

PROS

If I had to choose one thing that I like the most about SalesLoft it would have to be the user friendliness. I was nervous at first about integrating a new software into my daily routine, however, SalesLoft literally outlines everything you need to do to get up and running when you first start. What is also nice is they offer several Q/A sessions once you go live with the software. This has allowed us to ask questions after using the software for several weeks.

CONS

What I like least is that sometimes there seems to be a few glitches that require a restart of the program, or re-download of the SalesLoft ext. This seems to be the "norm".

Reviewed May 2019

The number one sales solution

Salesloft has allowed my team to stay organized on outbound leads and has also assured that we don't allow any leads to die from not following up. I would recommend this software to any company with the goal of driving sales.

PROS

I liked the ability to couch my employees on calls live. It took a little getting used to for them but the ability to hear mistakes in real time allowed me to shorten the time on correcting these mistakes.

CONS

It was a little tricky to integrate with SalesForce but after we solved that bug it has been a dream.

Reviewed February 2020

Great UI but the functionality is a little clunky

Overall the experience is positive. I can do everything I need with the tool, it is more attractive than others I've used which is nice when you're using it all day, and the tracking is great. If they refined just a few more aspects of it then it would be head and shoulders above the competition.

PROS

Salesloft has a slick UI, better than a competing product I've used which in comparison looks very dated. The email tracking and auto-logging of emails is really nice, I think the tracking aspect of it or at least how notifications are presented is better than other platforms that I've used.

CONS

Setting up cadences isn't as smooth as it could be. How you manage upcoming tasks in Salesloft itself is pretty clunky. You have to go to each cadence individually to go through the "due" tasks and I don't like how each task is brought up. The task manager is the part of the platform I like the least.